Monday, December 12, 2011

T.G.I. Friday's: Great Food But Callous Service

I appreciate the way restaurants go the extra mile to make their loyal customers feel extra comfy and satisfied by checking up on them and inquiring how has the dining experience, the food preparation and all that jazz, but you see, there's a very thin line with being attentive and just plain insensitive.

Pacific Grilled Pork Chop PHP 395.00 or USD 9.05. Perfectly char-grilled porkloin chops with lightly salted corn on the cob siding and a hefty serving of rice or rice pilaf. I was feeling under the weather that night so I'm blaming myself for my bad decision making. Though the chops were in fact very savory and generous in serving, I spent most of my time cutting it into bite sized pieces.

Fried Mozzarella [6 pieces] PHP 315.00 or USD 7.22. Perfectly deep fried mozzarella slices with just the right amount of breading. How can you go wrong with anything cheese, right? Batch and I enjoyed this appetizer while waiting for our other orders for the night.

Sizzling Chicken and Shrimp PHP 625.00 or USD 14.30. Batch's choice of dinner for the night.  A combination of sauteed garlic-marinated chicken breast and shrimp, with cheddar cheese mashed potatoes paired with onions and peppers. All that on top of melted Colby and Jack cheeses. Despite the generous proportion and being a certified "takaw tingin" person, Batch surprisingly polished her plate clean. Makes me wish right now that I ordered something like her dish too. 

Oh yeah, back to the insensitive part of the evening. No sooner had our dishes been served and as we were just about to take our first bite, a staff of T.G.I. Friday's casually goes to our table to ask how our food was. We understand that some restaurants do that to make sure that customers are happy and any mishaps are handled first hand, but can't you ask us after we've eaten already? So after being thrown a question we didn't know the answer to yet and letting some awkward seconds pass by, we just nodded our heads solemnly and said "ayos lang" to the insensitive staff that just stood there and wouldn't go away. 

I'm not usually irritated by uncouth or careless behavior anywhere I dine, but I guess I was just extra agitated because I was not feeling too well to begin with. I understand and am appreciative that T.G.I. Friday's goes the extra mile and utilize their "service charge" to provide good customer service but next time, please gauge the situation and take a hint. Please don't ask customers awkward questions when they honestly cannot give any answers yet, because even though the food was superb, any dining experience can easily be dampened by insensitive service. Have you dined at T.G.I. Friday's? Any must try dishes you can suggest off their menu? Or are you an irritated customer as well? Do share your stories, reviews or feedbacks below! Oh well, see you on my next pig out sessions :)

T.G.I. Friday's

T.G.I. Friday's / TGIF, SM Mall of Asia
North Wing Entertainment Mall, SM Mall of Asia
Pasay, Metro Manila, Philippines
(02) 556-4456
For a list of other branches, click HERE
Website: T.G.I. Friday's
Facebook: T.G.I. Friday's
Delivery: No
Estimated Budget: ~P300.00/meal
Payment Methods: Cash, Visa, Mastercard, Amex
Business Hours: 10:00AM to 11:00PM Daily or depending on mall operating hours

Your pig out buddy,

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