Friday, February 17, 2017

My First and Last Try with Yummy Diet

I was fairly happy with Diet Diva for about 2 weeks, until the meals began to feel repetitive, at least for me. So, I figured it was time to try out something new. I've been hearing good things about Yummy Diet from a former office mate, so I thought I'd give it a try. What could go wrong, right? Apparently, almost everything.

I placed my week's order on a Saturday afternoon, and paid via BDO online banking. My order was confirmed and I was excited and looking forward to my work week. I chose their 1200-calorie diet, which was priced at 1,900.00PHP, or about 380.00PHP per day. You would think that it's a steep price, but believe me, I can spend more than that on a day and consume unhealthy food.

Day 1 came, and I was fairly impressed. Delivery was early, which is a big plus for me. It even arrived earlier than I did at the office. Unlike Diet Diva, they provide you with metal utensils which is good for the whole week. They also provide all the coffee, artificial sweeteners and tea sachets in advance.

Breakfast: Yummy Diet's Ham & Cheese Frittata + Coffee
AM Snack: Marshmallow + Hot Tea
Lunch: Twice Cooked Fish Fillet in Roasted Garlic & Smoke Bacon Cream Sauce + Brown Rice
PM Snack: Apple
Dinner: Lebanese Chicken & Potatoes + Brown Rice

Breakfast: Tuna Melt Wrap + Coffee
AM Snack: Banana
Lunch: Garlic Beef Sukiyaki Salpicao with Beans + Brown Rice
PM Snack: Cereal Bar + Hot Tea
Dinner: Chicken Korma + Wheat Crackers

Breakfast: Nut Butter and Blueberry Tea Sandwich, Cheddar & Spinach Scramble + Coffee
AM Snack: Whole Wheat Crackers + Hot Tea
Lunch: Yummy Diet's Baked Fish + Brown Rice
PM Snack: Orange
Dinner: Kung Pao Chicken & Tofu + Brown Rice

Breakfast: Bistek Tagalog with Baked Eggs + Brown Rice + Coffee
AM Snack: Pear + Hot Tea
Lunch: Yummy Diet's White Truffle Mushroom Carbonara Pasta 
PM Snack: Oatmeal 
Dinner: Baked Herb & Garlic Chicken Drumsticks with Green Beans + Brown Rice

The reason why I feel so strongly about not trying their service ever again was because they gave me spoiled pasta on my 4th day. I was even in denial that it had gotten bad as I reheated it in the microwave oven during lunch. The smell was so foul, that it stayed inside the oven. I was still in denial as I mixed the pasta sauce and took a bite. YEP, I COULDN'T EAT IT.

What I did instead was eat my dinner, and called Yummy Diet customer service. I was straightforward and asked them what time did they cook the pasta. Not sure if it's true, but of course they said the same day, in the wee hours of the morning. I didn't buy it, because pasta doesn't spoil that fast. It's either the pasta was cooked the previous night and not refrigerated properly, or somehow the container was contaminated.

To be fair, they were at least nice and professional enough to send me a replacement meal. However, it doesn't justify that the incident that happened to me was something acceptable for a consumer. My former office mate who was also on Yummy Diet that week also experienced the exact same thing. Imagine how many spoiled pasta were delivered that day!

Breakfast: Sweet Ham Salad with Balsamic Vinaigrette 
AM Snack: Fruit flavored Yogurt
Lunch: Tuna Melt Wrap
PM Snack: Orange
Dinner: Tuna Melt Zucchini Boats

You'd think that they were just having an off day, but no, they committed strike 2 on my 5th day with them. Okay, allow me to give you a chronological run through of what happened...

  • I called them on Wednesday afternoon to inquire if they can change the delivery address for my Friday delivery since I will be taking a leave from work. They said yes and confirmed the delivery address update.
  • Friday morning came, and I was expecting to get my sleep interrupted since they do deliver really early. No delivery came.
  • At around 8:00AM - 9:00AM, I was getting pissed so I asked my office mate to check if they accidentally delivered my food to the office. GUESS WHAT? THEY DID.
  • Immediately after learning this, I called Yummy Diet. They provided me with 2 options, (A) they will try to contact their rider and get my food from the office and deliver it to my home or (B) check with their other riders, if somebody else can deliver food directly to me
  • I was the one who was checking up on them and making follow up calls
  • In the end, they couldn't get the food from my office anymore because it was either the rider couldn't be reached, or my office was out of the way 
  • They finally delivered my 5th day meals at around 11:00AM, but it was from the Low Carb High Protein program because they didn't have food left for the 1200-Calorie diet. I agreed to that, because what else can I do?

I don't know if I brought this on myself, but they shouldn't have agreed to a delivery address change if they couldn't cascade it properly. I had errands to do that day, which were postponed because I had to wait for them to deliver. Yes, the food was delicious, but my day and mood were ruined. It was such a hassle, that I ate a few pieces of chocolate to give me some endorphin.

It could have been a start of something great, Yummy Diet. Your food was tastier and more appealing to me, than that from Diet Diva. But that can be easily dismissed because of my horrible experience. No customer deserves what I experienced. I know you've been in the business for so many years now, but you have no right to cause this much inconvenience to anyone. Yummy Diet, please get your act together.

I paused with the diet delivery meals after this, but that doesn't mean I won't try any other vendor again. Do you have any suggestions for reputable diet delivery meal services? Do share them in the comments, I'd like to know! See you on my next pig out session.

Yummy Diet

Contact Number: 0917-889-8660, 0917-889-8601
Estimated Budget: 
Low Calorie sets:
1200 Calorie Diet-P1900, 1500 Calorie Diet-P2200, 1800 Calorie Diet-P2500
Low Carb sets:
1500 Calorie Diet-P2500, 1800 Calorie Diet-P2800
Payment Methods: BDO or BPI deposit or online transfer
Delivery Schedule:
Option #1: YDBC (Yummy Diet Breakfast Club)
On the day itself delivery to OFFICES in BGC, Eastwood, Libis, Ortigas & Makati. Monday to friday, 6 - 9:30 AM.
Option #2: DAY BEFORE DELIVERY to all other covered areas. Sunday to Thursday, 2 - 9 PM.

(Note that all southern Metro Manila deliveries will incur an additional charge of Php 200 / week.)

Your pig out buddy,

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